|
»
Netflix online
DVD rental review
» Check
out the FREE DVD Club offers 
»
See
our listing of BEST DVD clubs 
We have gathered some questions and answers you
may have in regards to renting DVD movies online.
This FAQ will give you an idea of the typical
policies and procedures involved when renting DVD movies online.
Q: How long will it take to get my rentals?
Most of the companies we list ship on the same
day that you place your order, as long as you place your order before
the last mail run of the day.
Depending on how far you live from the rental company,
it will take approximately 1-5 days before your DVD's arrive in
your mailbox.
Due to some postal delays, orders to some rural
areas can experience a delay of an additional 1-2 days.
If your order appears to be delayed, simply notify
your rental company by email and they will investigate further.
Q: It's been over 5 days and I still haven't
received any DVD's What do I do?
Sometimes the US Postal system takes a little longer
than usual to deliver mail from it's source to it's destination.
It can happen to anyone who rents online, so
don't think that it is something wrong with your rental company.
Usually all DVD's arrive in a timely manner, but
if it has been over a week since the DVD has been mailed and you
still haven't received it OR it has been over a week since you
mailed it back to the rental company and they haven't received
it, then contact the company.
Usually they will mark it as late and send out
your next movie.
Q: What if I can't find a title or the title
I want is unavailable?
If there is title that you would like your rental
company to carry, then let them know. Rental companies want to stay
competitive and most will be willing to accommodate you and your
requests.
If the title you would like is currently unavailable,
simply add it to your rental queue (or wish list) and it will
be sent to you when it does become available.
Titles are returned daily and there is no way
for most companies to tell how long the wait will be for a title
to become available.
Q: I received the second or third disc in my
Rental Queue before the first. Why did this happen?
When you return a movie or have an open slot in
your Rental Queue, usually the company will make every effort to
ship your first choice.
If a title in a higher spot is out of stock, send
your next available in-stock title. This way, you will always have
great movies on hand!
Q: How do I report a shipping problem or dvd
that won't play?
If you have any shipping problems, such as delayed
arrival or incorrect shipments, you should report them to the Customer
Service representatives of your rental company. You can also log
on to your account information page to see your rental history.
Q: What if my rental arrives
damaged or broken?
Simply contact your rental company and let them
know the movie is broken and then mail it back. You will be promptly
sent a replacement movie or the next movie in your queue.
Q: Can I cancel or change
my membership?
Most rental companies work on a month by month
membership basis. You should confirm this with your chosen rental
company when signing up.
You will be able to cancel anytime, but your
monthly costs will not be prorated, i.e.; if you only rented 1
movie that month instead of 3.
|
